Customer Satisfaction Survey

1. Were our dispatchers friendly, polite and helpful? 1. Were our dispatchers friendly, polite and helpful? Yes No

2. Was your reservation handled to your satisfaction? 2. Was your reservation handled to your satisfaction? Yes No

3. Were your questions answered professionally? 3. Were your questions answered professionally? Yes No

4. Did your taxi arrive at the requested time? 4. Did your taxi arrive at the requested time? Yes No

5. Was your driver friendly, polite and helpful? 5. Was your driver friendly, polite and helpful? Yes No

6. Did your driver drive safely and respectfully? 6. Did your driver drive safely and respectfully? Yes No

7. Did you reach your destination on time? 7. Did you reach your destination on time? Yes No

8. Was your taxi clean and in good repair? 8. Was your taxi clean and in good repair? Yes No

Date/time you rode

Cab #

Passenger Name

Passenger e-mail address

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